We hope you like your purchase, however if you need to exchange an item, please e-mail us at firstname.lastname@example.org with your order number in the subject line.
To return an item, just fill in the returns form on your despatch note and post the goods to the following address:
All items must be returned to us in the original condition with original packaging, suitable for re –sale.
We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it’s your responsibility.
Refunds are usually processed within a few days of us receiving the goods back.
Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.
We’ll refund you by the same method as payment (i.e. same card, PayPal).
Exchanges are usually processed and despatched within a few days of us receiving the goods back.
We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.
Please state clearly on the returns section of the despatch note which item you want to exchange and for what. If we haven’t the stock available we’ll refund you and send you an email to let you know.
If you think the item you received is faulty get in touch with customer service at email@example.com and we’ll see what we can do about it.