Privacy Policy

Hello

If you are here, this is a sure sign that you value your privacy. We understand this very well, so we have prepared this document, where you will find the rules of personal data processing and the use of cookies in connection with the use of the website www.happymama.co.uk.
The site's administrator is Glamour Empire Limited registered at the following address: J. House 5, Harrovian Business Village, Bessborough House, Harrow on the Hill, Middlesex, HA1 3EX registered at Companies House for England and Wales under the following number: 8351861, VAT No.: 154202448.
Should you have any questions about this privacy policy, you can contact us at any time by sending an email to this address: contact@hapymama.co.uk .

Personal data

The administrator of your personal data within the meaning of the regulations on personal data protection is Glamour Empire Limited J. House 5, Harrovian Business Village, Bessborough House Harrow on the Hill, Middlesex HA1 3EX registered at Companies House for England and Wales under the following number: 8351861, VAT No. GB154202448. The purposes, legal grounds and duration of the processing of personal data are indicated separately for each purpose of processing (see below for a description of the different purposes of processing personal data).

 

Rights

The GDPR grants you the following potential rights related to the processing of your personal data:

1. the right of access to personal data,
2. the right to rectify personal data,
3. the right to erasure of personal data,
4. the right to limit the processing of personal data,
5. the right to object to the processing of personal data,
6. the right to transfer data,
7. the right to lodge a complaint with the supervisory authority,
8. the right to revoke your consent to the processing of personal data, if you have given such consent.

The rules related to the exercise of the aforementioned rights are described in detail in Art. 16 - 21 of the GDPR. We encourage you to familiarize yourself with these regulations. For our part, we believe it is necessary to explain to you that the above-mentioned rights are not absolute and that you will not be entitled to them in relation to all activities related to the processing of your personal data. For your convenience, we have made every effort to indicate the rights you are entitled to within the framework of the description of individual personal data processing operations.

We would like to point out that you are always entitled to one of the rights mentioned above - if you decide that we have committed a personal data breach during the processing of your personal data, you have the right to file a complaint with the supervisory authority (the Chairperson of the Office for Personal Data Protection). You can also always ask us to provide you with information about what data we hold about you and for what purposes we process it. You just need to send an email to contact@hapymama.co.uk . However, we have made every effort to ensure that the information of interest to you is comprehensively presented in this privacy policy. You can also use the e-mail address above, shall you have any questions regarding the processing of your personal data.

Safety. We guarantee you the confidentiality of any personal data you provide to us. We ensure that all security and personal data protection measures required by data protection legislation are taken. Personal data will be collected with due care and adequately protected against any unauthorised access.

List of entrustments. We entrust the processing of personal data to the following entities:
We entrust the processing of personal data to the following entities: suppliers responsible for providing and maintaining information systems and equipment, legal, accounting, auditing, consulting, courier and marketing agencies. Data are also disclosed to entities related to the Administrator, including companies from its corporate group, as well as entrepreneurs running the Administrator's showrooms. Your personal data will be made available to payment service providers for the purpose of processing payments through the electronic payment intermediary of your choice to a necessary extent.
All entities, to which we entrust the processing of personal data, guarantee the application of appropriate measures for the protection and security of personal data required by the law.

Purposes and processing activities

User account. When creating a user account, you must provide the information necessary to set up an account, such as your name, gender and address details. You can also enter your date of birth and your company details.

The data provided to us in connection with opening an account are processed in order to create and maintain an account on the basis of a contract for the provision of services by electronic means concluded by registering an account (Article 6(1)(b) of the GDPR).

Your account also contains a history of your orders placed in the store. Account data is processed in the framework of the shop system on a server provided by Velocity.

Account details will be processed throughout the functioning of your account. If you decide to delete an account, we will also delete the data contained in that account. However, please remember that deleting your account does not delete your order information.

You can correct your account details at any time. You can also decide to delete your account at any time.

In relation to the data on orders, you also have the right to transfer the data referred to in Art. 20 of the GDPR.

Orders. When placing an order, you must provide the information necessary to complete the order, such as your name, billing address, e-mail address and telephone number. Providing this data is voluntary, but necessary in order to place an order.

The data provided to us in connection with an order shall be processed in order to fulfil the order (Article 6(1)(b) of the GDPR), to issue an invoice (Article 6(1)(c) of the GDPR), to include the invoice in our accounting records (Article 6(1)(c) of the GDPR) and for archival and statistical purposes (Article 6(1)(f) of the GDPR).

The data contained in an order is processed within the store system and stored on servers provided by Velocity, eUKhost, DNSimple, dx3webs, Linnworks. The data is passed on to courier companies for the delivery of orders. All information about returns and customer complaints are stored in the Linnworks system. Invoices are forwarded to the accounting office of David Simon Limited, 5 Jardine House, Harrovian Business Village, Bessborough Road, Harrow Middlesex, HA1 3EX.

The order data will be processed for the time necessary to complete the order, and then until the expiration of the statute of limitations of claims under the concluded contract. Moreover, after this period of time, we may still process the data for statistical purposes. Please also note that we are required to retain invoices with your personal information for a period of 5 years from the end of the tax year in which the tax obligation arose.

In the case of order data, you cannot correct this data after the order has been processed. You cannot object to the processing of data or demand the deletion of data until the expiration of the period of limitation of claims under the concluded contract. Similarly, you may not object to the processing of data or request that the invoice details be deleted. After the expiration of the statute of limitations for your contractual claims, you may object to us processing your data for statistical purposes or request that we delete your data from our database. In relation to orders data, you also have the right to transfer the data referred to in Art. 20 of the GDPR.

Newsletter

the use of the Newsletter takes place after providing the e-mail address in the "Subscribe" tab visible on the page of the Store. You can also subscribe to the Newsletter by selecting an appropriate checkbox during the ordering process - when placing an Order, the Customer subscribes to the Newsletter. The use of Electronic Services by the Customer is free of charge. The data provided to us during the subscription to the newsletter are used to send you the newsletter, and your consent (Article 6(1)(a) of the Code of Conduct) expressed when subscribing to the newsletter forms the legal basis for their processing.

The data will be processed throughout the life of the newsletter, unless you opt out of receiving it in advance, which will delete your data from the database.

At any time, you can correct your data saved in the newsletter database, as well as request its removal, by cancelling the newsletter. You are also entitled to the transfer of data referred to in Art. 20 of the GDPR. Complaints and withdrawal from the contract. If you make a complaint or withdraw from the contract, you provide us with the personal data contained in the complaint or the statement of withdrawal, which includes your name, address, telephone number, e-mail address and bank account number. The data provided to us in connection with the submission of a complaint or withdrawal from the contract shall be used for the purposes of the complaint procedure or the procedure of withdrawal from the contract (Art. 6 par. 1 letter c of the GDPR).

The data will be processed for the time necessary to carry out the complaint or withdrawal procedure. Complaints and declarations of withdrawal may also be archived for statistical purposes.

In the case of data contained in complaints and declarations of withdrawal, you are not able to correct such data. You may also not object to the processing of data or demand the deletion of data until the expiration of the period of limitation of claims under the concluded contract. However, once the statute of limitations of your contractual claims has expired, you may object to us processing your data for statistical purposes or request that we delete your data from our database.

E-mail contact

By contacting us by e-mail, including sending an enquiry via the contact form, you naturally provide us with your e-mail address as the address of the sender of the message. In addition, you may also include other personal information in the message.

In this case, your data is processed for the purpose of contacting you, and the basis for processing is Article 6(1)(a) of the GDPR, i.e. your consent resulting from the initiation of contact with us. The legal basis for post-contact processing is the legitimate purpose of archiving internal correspondence (Article 6(1)(c) of the GDPR).

The content of the correspondence may be archived and we are not able to clearly identify when it will be deleted. You have the right to ask for a record of any correspondence you have had with us (if it has been archived) and to have it deleted, unless the archiving is justified by our overriding interests, such as protecting against potential claims on your part.

Cookies and other tracking technologies

Our website, like almost all other websites, uses cookies to provide you with the best experience of using it.

Cookies are small text information that are stored on your terminal device (e.g. PC, tablet, smartphone) and can be read by our IT system. You can divide cookies into your own cookies and third-party cookies. More details can be found below.

Consent to cookies. During your first visit to the website, you will be informed about the use of cookies. Thanks to the special tool you have the ability to manage cookies files from the level of the website. In addition, you can always change the settings of cookies from your browser or delete cookies altogether. However, please note, that disabling cookies may make it difficult to use the website, as well as many other websites that use cookies.

Our cookies. We use our own cookies to ensure the proper functioning of the website, in particular the process of ordering and logging into your account. Third party cookies. Our website, like most modern websites, uses functions provided by third parties, which involve the use of cookies from third parties. The use of these cookies is described below.

Analysis and statistics. We use cookies to track website statistics, such as the number of visitors, the type of operating system and browser used to browse the site, the time spent on the site, the pages visited, and so on. We use Google Analytics in this respect, which involves the use of cookies from Google LLC. You can find the privacy policy for this tool here: https://policies.google.com/privacy Marketing. We use marketing tools, such as Facebook Pixel, to direct advertisements to you. This involves the use of Facebook cookies. As part of your cookie settings, you can decide whether or not you consent to our using Facebook Pixels in your case. Details are contained in Facebook's privacy policy: https://www.facebook.com/full_data_use_policy.

We also use Google AdWords marketing tools. This involves the use of Google LLC cookies on AdWords. As part of your cookie settings, you can choose whether or not you consent for us to use Google AdWords in your case. Google's privacy policy is available here: https://policies.google.com/privacy. Social media tools. We ensure that you can use social features, such as sharing content on social networking sites and subscribing to your social profile. Use of these features may involve the use of cookies by social network administrators such as Facebook, Instagram, YouTube, Twitter, Google+, LinkedIN.

Server Logs

Using the website involves sending requests to the server on which the website is stored. Each request directed to the server is saved in the server logs.

Logs include your IP address, server date and time, browser and operating system information. Logs are saved and stored on the server. The data stored in the server logs is not associated with any specific person using the website and is not used by us for the purpose of identifying you. The server logs are only auxiliary material used to administer the site, and their content is not disclosed to anyone other than those authorized to administer the server.